Customer Success Manager

Product#Exads · Dublin, Ireland
Department Product#Exads
Employment Type Full-Time
Minimum Experience Experienced

EXADS is a young international software startup specialising in adtech. In business since 2013, EXADS is a self-sufficient, well funded and privately owned company with offices in Dublin and Porto. We are part of EXOGROUP, a set of companies made up of +150 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin, Porto, Valencia, Madrid, Tarragona and Buenos Aires.

As a company, we actively develop and maintain our own proprietary ad-serving technology platform and custom-built infrastructure enabling us to innovate and deploy new features and functionality quickly in a fast-moving and demanding industry.

We are revolutionising the online ad-serving industry for advertisers, publishers and networks alike and are seeking to recruit a highly skilled and talented Customer Success Manager to join our dedicated development team in Dublin to design and deliver on the strategy, roadmap and new features of our successful ad serving platform.   

The ideal candidate will enjoy working in a fast-paced, challenging but rewarding environment.  He/She will be confident in gaining deep product knowledge, along with analysing the industry, our competitors, and most importantly our customers.

 

Responsibilities:

  • Advocate and main point of contact for EXADS SaaS products with external clients
  • Having an in-depth knowledge of EXADS SaaS products, their value proposition and communicating these to clients
  • Onboarding and educating new EXADS clients as they get started with the platform
  • Addressing client issues and working on possible solutions
  • Guiding and providing support for any technical and/or API integrations
  • Acting as the voice of the customer internally
  • Collaborating with Product and Engineering on new feature requests, enhancements and issues reported from clients
  • Working cross-functionally with Marketing, Sales, Product, and Engineering to ensure a consistent and strong customer focus is ingrained in our processes, and that the customer needs are addressed and fulfilled
  • Having an in depth knowledge of the EXADS product roadmap for the purposes of onboarding but also with a view to upselling and cross selling
  • Identifying expansion opportunities and partnering with Sales to successfully close such opportunities
  • Improving our client documentation and overall user experience
  • Attending trade shows and pitching EXADS to potential clients


Skills and Experience:

  • Educational background in Engineering or Marketing or demonstrated knowledge, skills, and abilities to perform the above-mentioned tasks
  • Previous experience in digital advertising/marketing
  • Previous experience in a customer-facing role/environment: technical customer support, technical account management will be highly valued
  • You have a working knowledge of internet foundations: Network requests, HTML, Javascript
  • Must have the ability to grasp new technical concepts quickly
  • Excellent level of English, both spoken and written (any additional languages are a big plus)
  • Prior experience with CRM & Ticket management solutions
  • Excellent time management, communication, and interpersonal skills

 

Nice to have:

  • You understand the world of B2B SaaS companies.
  • You are a critical thinker and have a keen eye for problem-solving.
  • You have the drive to learn and grow your technical and process knowledge base.
  • You are comfortable working in a startup environment, and able to work both with the team and autonomously depending on the task at hand.


Education & Qualifications:

BS/MS in Computer Science/related technical discipline OR equivalent experience.


What we offer:

We offer a position in a young, dynamic and international environment and the opportunity for permanent training, personal development, ambitious career growth and a competitive salary based on experience. Critical skills visa and relocation package can also be offered to the right candidate.

Most of all, we offer a position in a team that thrives on achievement, success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have a passion for open-source software and enjoy working in a fast-paced, challenging but rewarding environment, this position is for you!


Our company benefits:

Flexible start times - Private health insurance - Employer contributory pension - Your Birthday off as a paid holiday - Taxsaver and bike to work schemes - EXOGROUP University, our in-house training - Employee referral program bonus - Off-site team building days out - Office games room/chill-out zone - Fresh fruit - Friday team breakfast - Pilates classes - Massages -  English & Spanish classes - Subsidised lunches - Subsidised gym - Safari books online license  

         

The companies that are part of EXOGROUP are the data controllers regarding your personal data, in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access, rectification, suppression, limitation, portability and opposition please visit the Protection Informative Clause Candidates. 



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  • Location
    Dublin, Ireland
  • Department
    Product#Exads
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced